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FAQ

TO PLACE AN ORDER

Secure credit/debit card processing is available via Square.

Please email Kristin at hollonhandmade@gmail.com with your requested items.

You will receive a phone call to confirm your order and your payment will be processed

via Square's secure payment processing while you are on the phone

and a receipt will be sent to you immediately via email or text.

Cash is also accepted and can be exchanged at delivery/pick up.

PICK UP, DELIVERY & SHIPPING

You may pick up your purchased items from Kristin in Corona for no charge.

 

Hand delivery is available to addresses in Riverside & Orange Counties for an additional $10.

Hand delivery to addresses in San Diego County is an additional $25.

For orders totaling $100 or more, in-person hand delivery is free to addresses within a 35 mile radius. 

 

Delivery times for hand delivery are usually between 1-3 days and depend on

availability of product and scheduling.

 

If you need items shipped out of the area, shipping via USPS or UPS can be arranged.

Packing and shipping costs will be passed on to customer plus a $10 service charge.

 

Delivery times via USPS/UPS will depend on mode of shipping and customer's shipping preferences.

Please place orders earlier than needed to ensure timely arrival. 

 

RETURN POLICY

As all Hollon Handmade items are unique and many are made to order, all sales are final.

However, if there is an issue with your product, or product is shipped and arrives damaged,

Hollon Handmade will do their best to make the situation right.

Please make sure to photo document any shipping damages immediately and

notify Hollon Handmade of the situation within 14 days of delivery. 

All sales are final after 14 days of receipt of merchandise - no exceptions.

 

CARING FOR HOLLON HANDMADE TREASURES

Hollon Handmade woven items come with a detailed care instructions tag.

Please follow the information presented an the tag.

 

As a general rule of thumb, items made with hand-dyed yarns should be hand-washed with gentle detergent and laid flat to dry. Once dry, the item can by "fluffed" in a cool dryer.

Items made with synthetic yarns or combinations of synthetic and boutique yarns can be washed on a gentle or hand wash cycle and laid flat to dry, followed by a "fluff up" in a cool-warm" dryer. 

PRIVACY POLICY

Personal information collected on this site is secure and will never be shared or sold.

 

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